Delivery & Returns

 

Delivery ServiceChargeNotes to Customer
UK Mainland Standard delivery under £50 £2.95 Delivered within 3 - 7 days. Delivered Monday to Friday excluding Bank Holidays. 
UK Mainland Standard over £50 FREE Delivered within 3 - 7 days. Delivered Monday to Friday excluding Bank Holidays. 
UK Mainland First Class delivery £4.95

Delivered within 1 - 2 Days. Delivered Monday to Friday excluding Bank Holidays

UK Mainland Next Day Delivery £7.95

Delivered Monday to Friday excluding Bank Holidays. Orders must be placed before 12pm to guarantee next day delivery. Orders placed on Fridays before 12pm will not be delivered until the following Monday (excluding Bank Holidays, in which case it will be the Tuesday).

US £30.00 Delivered within 2 - 7 days.  Delivered Monday to Friday excluding Bank Holidays
Europe and Non Mainland UK £20.00 Delivered within 2 - 7 days.  Delivered Monday to Friday excluding Bank Holidays
Worldwide £35.00 Delivered within 2 - 7 days.  Delivered Monday to Friday excluding Bank Holidays
US standard delivery under £50 £20.00 Delivered within 5 - 10 days.  Delivered Monday to Friday excluding Bank Holidays
Europe and Non Mainland UK standard delivery under £50 £10.00 Delivered within 5 - 10 days.  Delivered Monday to Friday excluding Bank Holidays
Worldwide standard delivery under £50 £25.00 Delivered within 5 - 10 days. Delivered Monday to Friday excluding Bank Holidays

All products are sold on a Delivery Duty unpaid basis, so please be aware that recipients outside the EU may have to pay import duty or other taxes. Our local delivery partners may also charge fees for processing import duties.

The order amount referred to above comprises the total cost of goods as stated on this website, after any applicable promotions.

All deliveries are made with Royal Mail or Courier and may require a signature. Our courier delivers Monday to Friday 9am - 5pm only. If you are not in when a delivery is made the courier will leave a card detailing how delivery can be re-arranged. 

We aim to deliver standard orders to the mainland UK within 5 working days . Bank Holidays are not classed as working days and orders dispatched at this time will be delivered the following working day. If we have a run on a specific item of stock your order may take a little longer. All of our items are slip cast by hand and we pride ourselves on the quality of the product so if we are out of stock on an item we will aim to get it back into stock as quickly as possible.

Cancellation

If you wish to cancel your order before it has arrived with you, please contact us on 01491 412444 or by email.

Returns & Refunds

A request (via email or phone) to return items from your order must be submitted within 14 days of receipt of the order.

Once the return request ia granted, you (the customer) will be issued a return number and return address, which you should write on the front of your parcel.

Please note, all returns must be received at the return address within 14 days from the date the return number is granted.

Email: shop@fenellasmith.com

Phone: 01491 412 444