Delivery & Returns

Shipping

  • UK Mainland Standard delivery £4.95 Delivered within 3 - 6 days working days. Excluding weekends & bank holidays.
  • UK Mainland Standard over £40 FREE Delivered within 3 - 6 days working days. Excluding weekends & bank holidays.
  • UK Express Delivery £7.95 Delivered within 1 - 2 days. Excluding weekends & bank holidays.

  • Europe and Non Mainland UK £15.00 Delivered within 2 - 7 working days. Excluding weekends & bank holidays.
  • US £35.00 Delivered within 4 - 10 working days. Excluding weekends & bank holidays.
  • Worldwide £35.00 Delivered within 4 -10 working days. Excluding weekends & bank holidays.


All products are sold on a Delivery Duty unpaid basis, so please be aware that recipients outside the UK may have to pay import duty or other taxes. Our local delivery partners may also charge fees for processing import duties.
The order amount referred to above comprises the total cost of goods as stated on this website, after any applicable promotions.
All deliveries are made with Royal Mail or DPD and may require a signature. Our courier delivers Monday to Friday 9am - 5pm only. If you are not in when a delivery is made the courier will leave a card detailing how delivery can be re-arranged.We aim to deliver standard orders to the mainland UK within 5 working days . Bank Holidays are not classed as working days and orders dispatched at this time will be delivered the following working day.

Returns & Refunds

A request (via email or phone) to return items from your order must be submitted within 14 days of receipt of the order.
Once the return request is granted, you (the customer) will be issued a return address, which you should write on the front of your parcel.
Please note, all returns must be received at the return address within 14 days from the date the return is granted.

Just to note we do not cover cost of return postage.

Email: shop@fenellasmith.com
Phone: 01491 412 444

Cancellation

We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time we will be able to amend the delivery addresses or we can cancel your order and refund your payment.

Please contact as soon as possible to request an amendment or cancellation.

Email: shop@fenellasmith.com
Phone: 01491 412 444