Privacy & Cookies Policy

At Fenella Smith, we are committed to maintaining the trust and confidence of our visitors and customers on our web site and subscribers to our newsletter. Fenella Smith Ltd takes the privacy of your information very seriously, and this privacy policy has been updated in line with the new Data Protection regulations set out by the GDPR. We especially want you to know that we will not of sell, rent or trade email lists with other companies and businesses for marketing purposes. Here you’ll find information on how we treat data that we collect from visitors to our website, or when someone subscribes to our newsletter.

 

Types of Data we Collect

When someone visits www.fenellasmith.com we will collect the following Data, which includes personal Data, from you:

Website Cookies 

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

This Website may place and access certain Cookies on your computer. Fenella Smith uses cookies to improve your experience of using the website and to improve our range of products. Fenella Smith has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All cookies used by this Website are in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies, By giving your consent to the placing of Cookies, you are enabling Fenella Smith to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This website may place the following Cookies: 

Strictly necessary cookies

These are cookies that are required for the operation of our Website. they include, for example, cookies that enable you to log into secure areas of our website, use a shopping care or make use of e-billing services.

Analytical/ performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details please consult the help menu in your internet browser. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings. It is also recommended that your internet browser is up-to-date and that you consult the help and guidance provided by the developor of your internet browser if you are unsure about adjusting your privacy settings.

Google Analytics

When someone visits www.fenellasmith.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. 

Mailing Lists

We use a third-party provider, MailChimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing info@fenellasmith.com.

 

Third party websites and services

Fenella Smith Ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this website.

 

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

 

Changes of business ownership and control

Fenella Smith may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Fenella Smith. Data provided by Users will, where it is relevant to any part of our business so transferred, by transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it. In the aforementioned instances, we will take steps with the aim of ensuring your privacy is protected.

 

Accessing your own Data

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Kim Stuart-Thomas at kim@fenellasmith.com

 

Changes to this privacy policy

We keep our privacy notice under regular review. This privacy notice was last updated on 21st May 2018.