relove is circularity made simple, allowing you to live with and love your product knowing its journey doesn't have to end with you.
The traditional linear approach of "buy, use, bin" taken by fashion brands worldwide not only has vast negative impacts on our planet but also your wallet and the experience of travel. Meaningful alternatives are needed and urgently.
What is relove?
relove offers this alternative experience. We understand that as exciting as your Fenella Smith product may be when it first arrives, sometimes you fall out of love. Sometimes they don't quite fit your daily plans. And sometimes, you end up loving an item 'to bits' - literally...
Rather than throwing your loved item away or hiding it in the back of the wardrobe to be forgotten about, relove will allow you to trade in your used items, no matter the condition, in return for money off your next purchase with us. Your items will then be reviewed and hand sorted in to one of three journeys...
We are currently building the seamless return process, tailored to our customers needs, meaning we are not accepting relove returns just yet. We have however released our first drop of relove products, featuring your favourite Fenella Smith items at discounted prices
The Journeys
Resale
Send your item off to continue its life of journey and adventure in the hands of another avid explorer. Any items that are returned in good condition or require a minor touch of TLC will be resold through our monthly Relove Drops on our site, matching your trusted travel companion with a new owner. Proceeds from the resales will contribute to our quarterly donations to our chosen charity, The Hope Foundation.
Charity
Just because an item has a few bumps and bruises doesn't mean its adventures have to end there. For products who have journeyed and picked up a few too many scuffs to be resold, however are still functional, we will donate to our Charity Partners to inspire some adventures to those less fortunate
Recycle
For those truly well-travelled items, who have been around the world and back and received a bit of an inevitable battering in the process. We will pass these on to our recycling partners where all of the materials will be fully recycled into new products and more
FAQ'S
When will I be able to participate in relove?
Very Soon! Our team are perfecting the returns process to make it as simple and seamless for our valued customers. Keep an eye on our socials and site for updates in the very near future...
What do I get in return?
In the relove process, you are essentially “selling back” your used item. We will provide you with a discount code (equal to a percentage of the items value depending on the condition you send it back in) to use on our site to find your next Fenella Smith item.
What happens to returned items?
Depending on condition, your item will be sorted into one of three journeys; resale, donation or recycle. We ensure that no product goes to waste and goes to a suitable home, allowing you to do your part for sustainable accessories.