1. Enter your original order details
Simply find your order number from your original order with us (this can be found on your order confirmation email) and enter this, as well as the name of the product you wish to return and your email address
2. Describe your items condition using one the following phrases
Good as New: Items that show very little sign of use and no areas of damage.
Well Travelled: Items that have 1 - 3 small scratches, marks or stains however are still functional with no major damage
Seasoned Explorer: Items that have more than 5 obvious scratches, marks or stains or have experienced damage to the zip or handle and cannot be used for their intended purpose
3. Submit your relove form
Once all details have been filled in, submit your relove form. This will be recieved by one of our relove team who will approve your return and respond to you within 24 hours with a Credit Quote based on the details provided. You will then be provided with a link to generate your free return label, package your item and send it to us!
4. We'll recieve and verify your item
As soon as this arrives with us, we'll check your item and verify the condition you described. We'll then email over your discount code to use on your next purchase with fenellasmith.com.
5. Shop at fenella!
Whilst your old item takes its next steps, head to the fenella site to find your next trusted travel companion, using your discount code at checkout.